Quality Manager- Foundry Industry- Kolkata (Bagnan / Kulgachia)

Job Description:

We have an urgent opening for the position of Quality Manager for a reputed manufacturing company (Foundry Industry) for  Kolkata (Bagnan/Kulgachia).

Purpose of the Role: To ensure the defined quality controls and quality assurance are in place and effective in meeting customer satisfaction. To develop, sustain, and improve quality Quality Management Systems (QMS like ISO standards).

CANDIDATE PROFILE:

Edu Qualification (Min): Diploma / B.Tech/ B.E (Mech / Metallurgy) 

Age Band (Max) & Gender:35 Yrs to 45 Yrs / Male

Work Experience required: 10 years + where managing a Quality function in the last three years along with team handling (with 5 years plus in a managerial role to lead the team and the quality operations)

Profile Stability: Minimum 3 years in one organization and a stable career

Preferred Industry / Organization: Manufacturing, Automotive Foundry, / Forging 

Scale of Business: Turnover / No. of People / Size of the plant / etc. : Minimum: Rs. 500 Crores; Total team size min. 100 or more 

Work Exposure: 08 to 15 Yrs (Core - 6 to 7 Yrs Exp in manufacturing preferably in automotive/foundry)

Team size dealt with: Minimum of 5+ team members.

Personality & Communication: Confident and Presentable Personality with Professional and clear communication 

Computer Skills: Must be a pro with quality software and MS Office and presentation skills

Preferred Base Location of the Candidate: Either from Kolkata or Comfortable settling down in Kolkata for long-term

Language Known:

1. English (good proficiency in writing and speaking)             
2. Bengali (Preferred)
3. Hindi (good proficiency in speaking)

JOB RESPONSIBILITIES:

Quality Control and Assurances:

• Throughout the entire production cycle, oversee and implement effective quality control procedures to make sure products meet requirements and customer expectations.
• To maintain 100% SOP adherence and implementation in the plant for constant quality levels, monitor and carry out audits, tests, and inspections.
• Address quality-related issues and promote ongoing improvement by working with cross-functional teams.
• Essential follow-ups for ensuring results through quality SOPs. Results and findings are are are to be linked with the organization's results.

 Process Optimization & Operational RISK analysis

• Aligning the standard set-up (E.g. in the Model Plant) . Providing essential guidance and inputs .
• Identify areas for improvement by analysing the current quality control practices and procedures.
• Maintaining cost of poor quality , zero customer complaint NCs, customer scorecard documents
• Increase productivity, decrease defects, and improve overall product quality by suggesting and implementing process improvements.
• Encourage the quality control team to have a culture of continuous improvement.
• Creating Formats and struct for risk analysis and monitoring the operational risk post analysis.

Quality Management Systems: 

• Create, maintain (coherence is the established systems) , and enhance the Quality Management Systems (QMS), while adhering to ASTM, EN, (International) and ISO / IATF (Indian) regulations and industry standards.
• Maintain QMS compliance by facilitating internal and external (OEM Customer Audits) audits as necessary. Maintain Departmental QMS Systems, WI /Protocols, Customer Specific Requirements across the plants.
• Lead efforts to simplify reporting, procedures, and documentation within the QMS.
• Bringing Effectiveness in the Internal Audits (First Party, Third Party, Training Plans, Modifications) : (E.g. 90% inputs are utilized to get 90% output ) , They must be done as per schedule not as per the need. Creating competent internal auditors.

 Root Cause Analysis and Problem Solving

• Utilize root cause analysis techniques to look into and analyse quality-related issues.
• Create and put into action corrective and preventive measures to deal with identified problems and stop them from happening again.
• Implement sustainable solutions that improve product quality and customer satisfaction by working with teams.

Customer Support , Vendor -Supplier & Compliance Management

• Supporting customer audits, Customer Score Card (Surveys) by the International Marketing team, Closing observations post survey.
• Customer complaints /warranty analysis
• Monitoring and ensuring compliance with industry standards, laws, and particular customer requirements.
• Ensure supplier assessment wherever required and essential, Evaluations, Ratings, Audits and the development & improvement plan.
• Implement and oversee corrective measures as soon as deviations are found.
• Keep accurate records of your compliance activities, and participate in ongoing efforts to improve compliance.

KEY DECISIONS BY THE POSITION HOLDER

• Internal Audit frequency, outcome, meeting, follow up & closing of points.
• Changes in the SOP as per the standard.
• Model / Product hold (major deviations w.r.t. customer std)or release of the inspected materials that fall in rejection specification and action to eliminate the quality complaints.
• Allocating and collaborating the responsibility with target date for the high rejection issues of various departments.
• Growth and development of the team members within the department. Trainings related to it.
• Initiatives to improve quality, quality process, product relates as well (before the shipment).
• Take the final decision on customer claim settlement.
• Decide the Third party auditor, calibration, third party testing lab selection process and finalize the rates.
• Selection/recruitment of quality team members

SUCCESS FACTORS
(Any special quality or focus area for the position reflected by the best performers in the role)

• Rejection process is on reducing trend quarter to quarter.
• The factory is audit ready always and good day to day compliance level with standards.
• Teamwork is in place while pursuing quality department KPI's.
• Customer complaints should be ZERO
• No major NC’s during the external audit
• Should conduct the internal audits/process/product audits as per the schedule and close the NC’s
• Ensure that all the team understands SOP’s, WI, Control plan by providing the training