M.Pharma - Fresher
1 Nos.
75733
Full Time
0 To 1.0 Year(s)
1.80 LPA TO 1.90 LPA
Pharma / Biotech / Healthcare / Medical / R&D
Pharma/Biotech/Clinical Research
M.Pharma - Pharmacy
Job Description:
Job Summary
- Medical enquiry handling through verbal telephone and written enquiries from Healthcare Professionals (HCPs) /patients, other people and Consumers about the medical products.
- Receive information or inquiry through phone call/email/fax/mail& Generate reports and create a record in Track Wise in Cloudberry.
- Ensure that all the calls are getting populated in Cloudberry.
- Enter all the relevant information received through phone calls/email/fax/mail into Cloudberry Log.
- Responsible for receiving phone calls related to adverse events, MI and PQC for book-in of cases received by all source types (phone call/email/fax/mail).
- Responsible for following good documentation practices while completing ADE and PQC questionnaire.
- Thorough understanding of use of FAQs and product labeling to answer medical information inquiries.
- Understanding of Patient Safety regulatory obligation
- Handles all product specific complaints/ inquiries and listens to voicemail recordings
- Performs outbound call follow up to obtain missing or additional details.
Responsibilities and Duties
- Requires a proactive approach and excellent written/ oral communication skills
- Strong interpersonal skills required to interact with clients, management, and peers effectively.
- Ability to document and communicate problem.
- All medical enquiry responses sent to patients must be peer-reviewed by senior MICC associate. Ensure that all the calls handled are checked by QC.
Company Profile
These activities are supported with a strong infrastructure such as 5 manufacturing plants, 21 branch offices – cum – distribution centers, more than 300 strong marketing force throughout the country meeting 50,000 doctors every month supported by a network of around 1000 stockiest–cum–distributors. The company is putting a lot of thrust towards R & D efforts and has successfully launched few technologies, the first time in the country through its own government approved R&D centers. --- Group of Companies also have received three Export awards from the government and over a dozen awards from various organizations in recognition of its achievements.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.