Senior Cloud Engineer Managed Services

Job Description:

Responsibilities
• Manages overall personnel, performance, daily operations, and discipline of self
• The position will be responsible to provide remote support for IT infrastructure
• Drive specific improvement projects as required by Management Team from time to time
• Be accountable and responsible for actions taken
• Take ownership of tasks assigned
• Maintain & update the Active Directory including (security domains, user profiles & other resources on the network)
• Troubleshoot & manage MS Windows 2016 & above servers
• Troubleshoot & manage Microsoft Azure client’s issues on daily basis.
• Platform Monitoring and Management
• Virtual Machine monitoring and management
• Perform regular data & system backups as required for servers
• Optimize system parameters for best performance
• Establishing & maintaining technical and administrative procedures for Information systems
• Upgrading Operating Systems as needed to improve efficiency and consistency
• Maintain & Manage RMM platform with proactive approach
• Maintain & manage Service desk platform with best practices

Technical Skills:
• Extensive knowledge of Win 10, Server 2012, 2016 + and LINUX servers OS
• Platform Monitoring and Management
• Virtual Machine monitoring and management
• Patch Management
• Security Monitoring & Management (Next Gen EDR + SOC)
• Storage Monitoring & Management
• Backup Monitoring & Management
• Good working exposure with Azure Monitor, Advisor.
• Good understanding of Azure IAAS and Windows Server Environment.
• Extensive knowledge of SMTP, POP3 and Exchange mail protocols
• Extensive knowledge of on-prem & Azure Hybrid Configuration & troubleshooting
• Able to troubleshoot Azure Environmental Issues.
• Able to analyze Azure Logs and provide RCA of the reported issues
• Should have relevant knowledge of on-prem & Azure Hybrid Environment
• Knowledge of Active Directory, DNS and DHCP
• Knowledge and hands on experience on Active Directory.
• Hands-on experience on GPO
• Hands-on experience on File and Print services/ Network printer installations
• Knowledge about Antivirus/End point protection (Symantec/MacAfee/Trend.etc)
• Knowledge on Managing various RMM Tools e.g. Connectwise automate, Manage engine or others.
• Knowledge about Data backup & recovery
• Basic Networking knowledge

Desired Profile / Criteria / Skills :

Required Skill Set
• 2-4 years of Experience providing Helpdesk and Manage Service in Microsoft Cloud and On-premises environment.
• Excellent verbal & written Communication skills
• Should have excellent customer handling & listening skills
• Strong analytical skills
• Strong problem-solving skills
• Quick decision maker and fast learner
• Experience in handling multiple tasks
• Very organized and team player
• Result Oriented & able to deliver within timelines
• Willing to work in 24/7 Environment, 5 Days working, and Rotational Shift.