Travel Consultant

Job Description:

Key Responsibilities:

• Manage bookings which include domestic, international flights & Rail.
• Provide information on products/services- Visa, forex, Health Regulations/ Insurance
• Handle refund and cancellation of Domestic/International air tickets.
• Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize.
• Follow communication “scripts” when handling different topics
• Co-ordinate with client/implant/servicing team.
• Assistance in follow-up with invoicing and recoveries
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers.
• Build sustainable relationships and engage customers by taking going extra mile

Competencies:

• Effective communication skills along with active listening
• Excellent knowledge of computer reservations systems, GDS systems and e-travelling
• Ability to interact, communicate and negotiate effectively
• Ability to multi-task, set priorities and manage time effectively
• Sound knowledge of domestic and international travel trends
• Passionate interest in geography, strong domestic and international travel knowledge.
• Ability to assimilate information and to pay close attention to accuracy and detail.

Educational Qualification:

• Graduate with Diploma in Travel & Tourism Preferred

Experience: Total 4-6 years of relevant experience with a Travel Management Company.