Tellecalling Executive-Navi Mumbai(Vashi)

Job Description:

We have an urgent opening for an position of Telecalling Executive   for a reputed  Company at Navi Mumbai (Vashi) Location.

Key Responsibilities:
• Outbound Calls: Make proactive outbound calls to a list of potential customers or clients
provided by the organization. Introduce the company's products, services, or promotional
offers.
• Lead Generation: Identify and generate leads through cold calling, warm calling, and
follow-ups. Maintain a database of potential customers and update it regularly.
• Product/Service Promotion: Present and explain the features and benefits of products or
services to potential customers, focusing on how they address their needs or pain points.
• Appointment Setting: Schedule appointments for the sales team with interested prospects
who express willingness to know more or make a purchase.
• Follow-Up Calls: Conduct follow-up calls with prospects who have shown initial interest
but require further information or time to make a decision.
• Customer Inquiry Handling: Address incoming customer inquiries and provide relevant
information regarding products, services, pricing, and any other queries they may have.
• Sales Target Achievement: Work towards achieving individual and team-based sales targets
and goals set by the organization.
• Data Management: Maintain accurate records of all interactions, call details, and outcomes
in the organization's CRM (Customer Relationship Management) system.
• Communication: Ensure effective communication with potential customers to build rapport,
understand their needs, and provide solutions accordingly.
• Sales Scripts and Training: Follow provided scripts and undergo necessary training to
maintain consistency and professionalism during calls.
• Market Research: Keep up-to-date with industry trends, competitors, and market conditions
to improve call effectiveness and product knowledge.

• Reporting: Provide regular reports on call metrics, leads generated, and appointments
scheduled to the team lead or supervisor.

Requirements:
• High school diploma or equivalent education. Additional qualifications in sales or
marketing are a plus.
• Proven experience in telemarketing, tele-sales, or customer service is an advantage but not
mandatory.
• Excellent verbal communication skills with a clear and pleasant phone voice.
• Strong persuasive and negotiation abilities to effectively influence potential customers.
• Ability to work in a target-driven environment and meet set performance goals.
• Basic computer skills, including proficiency in using CRM software and Microsoft Office
Suite.
• Self-motivated, proactive, and able to work independently as well as part of a team.
• Good time management skills to balance calling volume and follow-up activities.
• Patience and resilience to handle rejection and remain positive during challenging calls.