Service Head
Job Description:
Job Description: -
• Customer service skills
• Manage Customer Service operations.
• Conduct customer satisfaction surveys.
• Establishing customer service policies and Procedures.
• Maintaining relationships with profitable Customers.
• Overseeing the customer services teams
• Setting targets and goals
• Supervise customer service team.
• Tracking budget expenses.
• Answer customer complaints
• Collaborate with other departments
• Creating a reliable customer loyalty program.
• Delegate and direct service tasks
• Introducing innovative solutions
• Managing a team of it specialists
• Nurturing mutually rewarding relationships.
• Pinpointing the need for updates
• Recruiting staff and doing appraisals
Key Skills :
Company Profile
Company was established in 1973 by technocrat turned entrepreneur Mr. J. C. Patel with the vision to be the most successful and respected crane manufacturer across different industrial segments with high-end quality and perfection. Today we are the largest overhead crane supplier in India with manufacturing capability of 45000TPA (ton per annum).
We manufacture wide range of cranes in India for various applications to meet the requirements of core sectors in India and abroad - Steel, Power, Construction, Cement, Shipyard, Fertilizer and Petrochemical, Heavy & General Engineering. Within a span of 48 years, we are proud to have supplied and commissioned more than 5000 cranes up to 550T capacity, and the number is steadily growing. We have the capability to take care of a single contract worth up to US $ 150 million within a span of 18 to 24 months.
Telephonic Interview Available
- Telephonic interview are scheduled for this job opening.
- Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
- Candidates can call recruiter on given contact to start telephonic interview during working hours.