Store Manager - Malabar Delhi

Job Description:

Operations  Monitor day-to-day operations in Sales, Marketing, Guest Relationship, Administrationsections of the retail stores.  Ensure that the company decided plans, policies, processes and procedures are implemented at store level.  Ensure that the store meets the ROI, and other targets based on the annual business plan.  Ensure efficiency, quality improvements and cost optimization through improvements and setting benchmarks with leading practices in consultation with Regional Management.  Liaison with local authorities for the smooth functioning of the store.  Review and provide regular and ad-hoc reports to management and other stakeholdersas required. Sales Monitor and analyse the sales data of the store and undertake appropriate actiontoimprove sales.  Monitor achievement of category wise sales targets and take corrective measures whererequired.  Promote Gold Purchase schemes through supporting Sales staffs for closure anddriverevenue growth. Stock Management  Determination of Product Mix viz. Gold, Diamond, Precious, Silver, Sub Brands, etc. as per the market preferences and periodic review of the same.  Participate in product meet periodically and select the products as per the prevailingtrend and customer demand.  Monitor the stock on a daily basis; ensure the maintenance of stock level and its replenishment as per the sales and customer preferences.  Assess the ageing of stock and undertake effective action to eliminate slowmoving/deadstock.  Ensure the purchase of old gold is as per the company policy and tally the stock of old gold on a daily basis. Customer Relationship  Engage and interact with customers to ensure high level customer satisfaction throughexcellent service.  Understand customer buying behaviour, customer needs and feedback to improveour overall shopping experience.  Organize in-store events to increase the customer engagement activities andensureconsistency of customer experience in stores.  Address customer grievance and complaints. Marketing  Understand the market and competitors in the respective store locations to recommendcampaigns for target customers.  Identify the Catchment area for the respective stores, and develop marketing planfor targeted customers with the Marketing team.  Plan marketing activities viz. ATL, BTL, Digital etc. to increase the walk-in of the storeinconsultation with the Regional team.  Plan and execute local events, promotions, exhibitions, etc. to increase the walk-intothestore.  Implement marketing plans, marketing calendar and marketing budgets as decidedbythe Regional team.  Recommend changes to marketing plan based on analysis of marketing campaignperformance, so that business revenues are maximized. People Development  Take overall responsibility for people development initiatives and building up in-housecapabilities for the employees in the department.  Drive a performance driven culture in the team by timely monitoring, reviewof performance parameters and feedback to the team members.  Contribute towards development of talent for the department by providing subordinateswith adequate exposure and growth opportunities.  Actively participate in HR initiatives to drive overall engagement and motivatio