End User Computing -0111605
Job Description:
SKILL TITLE
End User Computing
KEY SKILLS ( MANDATORY)
"Scope is L2 supporting 24/7
Google Site support
Bomgar support
Support laptops, Printer etc
8500+ laptops, 250+ printers, 170+ AV rooms
EUC L2 Engineer (Remote Support)
Google Workspace Admin - L2
Google Workspace Admin - L3"
JOB DESCRIPTION (DETAILED)
EUC Support Experience: 3-5 YRS Location: Hyderabad - WFO Role - End User Support / Technical Support Engineer L2 Responsibilities: - Experience working in an end-user desktop support role or computer operations environment required. - Advanced printer / peripheral device troubleshooting - Providing remote technical support to users of desktop and laptop, printer etc. - Provide support to Google Site, Bomgar etc. - Manage end-user requests. - Configuring & trouble shooting problem w.r.t Operating System, Office Applications. - Ensuring technical queries not progressing are escalated. - Handling VIP and escalation calls. - Interacting with senior users to understand the requirements. - Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues. - Serves end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. - Extensive diagnostic information gathering, troubleshooting, problem analysis and resolution. - Investigation and resolution of issues and may also include performance monitoring. - Desired skills and requirements: - Understanding of ITIL processes and methodologies. - Excellent communication & interpersonal skills. - Experience with ticketing tools – SNOW etc. - Advance troubleshooting & troubleshooting, Adaptability & Flexibility. - Good experience with Microsoft products and database, MAC OS, IOS and Networking Knowledge. - Knowledge of Incident, Problem, Change Management. - Record events and problems and their resolution in logs. - Follow-up and update customer status and information - 24x7 support
EXPERIENCE REQUIRED
3-9 Years
WORK LOC/HYBRID
Hyderabad Only
Company Profile
it is a leading experience, engineering, and technology solutions company. We conceptualize, build, and manage digital products for Forbes Global 2000 clients across the hi-tech engineering, banking and financial services, insurance, manufacturing and consumer services verticals. With proven excellence across five core areas, including experience services, advanced engineering services, data engineering and analytics, foundation services, and application services, our solutions leverage industry-leading platforms to help our clients be competitive, agile, and disruptive while moving with velocity through change and opportunity.
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