CUSTOMER SUPPORT ASSOCIATE

Job Description:

Job Description

• Support to develop business through online or offline (leads conversion). 
• Adherence service procedures, policies and standards.
• Monitor on time delivery of product purchased by online customers.
• Achieve the online sales target assigned.
• Verify all the online sale (Transaction paid/ Fraud alert).
• Keep focus on customer experience throughout interactions.
• Attend customer enquiry through phone, email or social media and maintain excellence in customer support.
• Follow up the customers on enquiry.
• Re-reach customer for new update and follow up for further business development.
• Collect testimonials from customers.
• Coordinate with CSM for customers issues and follow problems through to resolution

Interested candidates share your profile to careers@greenapplehrsolutions.com or contact 7845891127