Centre Head-Delhi

Job Description:

Key Roles & Responsibilities

• Be in charge of running and managing, driving expected business outcomes from the allocated Telesales center for allocated bank branch office. 
• Understand all organizations products, services, procedures and guidelines and communicate same to all team members at bank.
• Coach, inspire and motivate allocated Authorized Verifiers and Telesales Relationship team for the allocated bank call centre
• Monitor calls to ensure that due procedures and quality standards are strictly adhered to; active engage, facilitate for customer calls on phone especially for critical customers (ticket size, escalations etc)
• Keep up with the trends and happenings in the industry and ensuring adherence to industry standards
• Good understanding of the market dynamics in the respective sector,
• Create and manage strong relationship with supervisory chain with concern key stakeholders in partner bank
• Coordinate with different departments (internally) ensure timely issuance of policies, other business requirements (endorsements, claims etc)
• Prepare, submit, monitor, track daily sales MIS & Reports

Key Measures of Performance

• Drive expected business outcomes for the Telesales centre – productivity, average ticket size, no. of policies
• Drive productivity of AVs of getting optimum calls/ Leads and optimum Lead conversion
• Conducting coaching and training, drive motivation and engagement within the team
• Control the Loss ratio of unit by ensuring product mix in line to Organization objectives
• Driving sales quality through controlling policy cancellations/ endorsements

Requirements Education & Certificates: 

• Graduate & Post Graduate (In Any Field)

Key Requirements - Experience & Skills

• 1+ year of experience in Insurance sales banca sales will be preferred. 
• Prior experience in a large BPO/ Telesales set up in outbound/ inbound Telesales experience
• Interpersonal Skills
• Negotiation Skills
• Insurance Product Knowledge
• Problem-Solving
• Customer Focus
• Bancassurance
• High analytical proficiency
• Very good relationship management skills.
• Pro-active approach in issue resolution
• Good communication and Presentation skills