Customer Service Executive
Job Description:
We are seeking computer and internet-savvy candidates with 2 to 3 years of back office/customer support work experience. Freshers can also apply.
● Candidates who are technology-friendly and possess excellent communication skills coupled with a willingness for on-the-job learning
● to communicate with international clients. Thus, proficiency in English is a must (verbal and written).
● Drafting campaign emails, Publishing content on the site, and creating landing pages.
● generating reports from various tools, combining those in MS Excel and other relevant tools.
● Monitoring software performance and issuing alerts in the event of a malfunction.
● ensuring that email design and layout are optimized, user- and mobile-friendly, and bug-free.
● Generating backups
● Other relevant backend IT operations
● Understand and become conversant with the workflow of a relatively large software application.
● understand, interpret, diagnose, and resolve customer problems.
● communicate clearly and precisely with customers (via email, chat, or phone calls) and maintain accurate and timely records in related databases.
● Work with members of the team and other departments for root cause analysis and to identify issues with the software application, third-party plug-ins, hardware infrastructure, and connectivity.
● 24/7 monitoring and management of events affecting technology services and infrastructure takes place.
Key Skills :
Company Profile
We Deliver ---
When we say serve, we mean it. We work with our clients to create --- maintain their products --- ---. With a solid underst---ing of our client's vision, needs --- expectations, we go above --- beyond to deliver more. --- --- is a closely-knit team of 20, sharing more than 15 years of experience in developing both off the shelf --- open source --- to deliver on-time --- on-budget results.
Telephonic Interview Available
- Telephonic interview are scheduled for this job opening.
- Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
- Candidates can call recruiter on given contact to start telephonic interview during working hours.