IDFC First Bank / Branch Manager / Gujarat

Job Description:

Sales and Service Objectives

• Maximize sales performance to achieve given revenue targets of the branch and zone through liability products [Current / Savings / Term deposits], wealth management products and asset related products  (secured, unsecured).
• Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.
• Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions.
• Provide support for new product launches, and champion new sales initiatives.
• Collaborate with Segment to facilitate up- streaming of customers.
• Ensure employees are adequately trained on all products / processes and services facilitating first time resolution. Minimize rejections and customer complaints.
• Monitor customer satisfaction survey ratings, net promoter score or any other survey / feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service.
• Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking.
• Ensure PFM, teller and service managers’ productivity are at optimum levels.
• He / She is aware of bank’s Mis-selling and Sales Policies and ensure adherence all the times.