IDFC First Bank / ASM -CA / Indore
Job Description:
Request support in below profiles: INDORE (He will manager MP,CG and Goa)
Band – G
Max – 16L
Job Purpose :
The role entails managing and scaling up the retail branch banking business for the region by implementing strategies to achieve growth targets. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high quality customer service. The role bearer is responsible for identifying business potential areas for an acquisition of Current Account customers in assigned geographies and using enablers to guide a team to successfully converting the same. The role has a P&L responsibility contributing to the larger branch banking channel objectives.
Roles & Responsibilities:
- Mentoring a team of Sales Managers across assigned command area of branches
- Identifying leads for an acquisition of potential customers for assets products thus generating fee-based revenues
- Monitoring daily sales call to ensure acquisition process is followed including market coverage
- Activating Current accounts clients on transactions, thereby responsible for current account float delivery against assigned targets
- Imparting & refreshing product knowledge to team members, ensure complete updated product awareness within the team
- Responsible of timely resolution of customer queries
- Ensuring right level of staffing in the region for CA team
- Maintaining low team attrition
- Managing customer centric operations and ensuring customer satisfaction by achieving delivery & service quality norms
- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
- Recommend process changes in order to improve service efficiency and quality across the branch network
- Monitor the growth and execution as per the defined business plan
Managerial & Leadership Responsibilities:
- Attract and retain best-in-class talent for key roles in their reporting structure
- Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
- Enable teams to drive growth targets by providing necessary support
Educational Qualifications:
Graduate – Any
Post Graduate - Finance (MBA preferred)
Company Profile
We are the first --- to offer monthly credit on savings accounts. Our credit cards have no hidden charges. We offer Lifetime Free without minimum spend conditions, never-expiring rewards points, zero interest on cash withdrawal at ATMs, dynamic low APR and much more. Fees if any are transparent and described neatly in a manner a common person can understand. Every product offered by the --- is customer friendly, most often the best in the industry.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.