CRM/Quality Manager
Job Description:
COMPLAINTS (CLOSURE/HOLD/REMOVAL FROM CC/1000) |
NEXA CARDS PENATRATION |
FACILITY CHECKLIST |
BOOKING FILES AUDIT |
HOME VISITS TO THE CUSTOMER WITH SRMs WHEN REQUIRED (COMPLAINT CUSTOMER) |
COMMUNICATION MAILS TO THE CUSTOMERS |
MEETING WITH THE CUSTOMERS AT THE TIME OF DELIVERY |
PSF/PBF |
OVERLOOK ALL THE TASK PERFORMED BY QCEs. |
Ensure that every customer is given proper attention. |
Send the SMS to all those customers who visit the showroom and telephonic enquiry & also wishes birthday & marrige anniversary by SMS who purchased the car from our showroom |
Collecting the information of all team regarding the delivery of cars on that day |
Ensure that every customer is followed up and feedback is recorded. |
Post sales followup 100% with upto 24 Hours . |
Prepare the RC list and inform to customer |
Enusre that SSI related issues are highlighted. |
Receive and record and communicate customer complaint to concern executive. |
Resolve the customer complaint with the help of concerned RM/SRM. |
Plan & Conduct the customer meet who purcased the car in previous month. |
To attend all senior level of MSIL |
Responsible for all RTO related work as per SOS. |
Take the report of Daily PSF, 15 Days PSF |
Ensure Root cause analysis of all complaints |
Responsible for HSRP. |
To do all such jobs which are required to be done by QCC Team in the absence of any of the team member. |
Report to SM |
Adherence to office discipline and responsibility |
Key Skills :
Company Profile
The Company is an authorized car Dealer in Gujarat - Offers a wealth of variety to the automotive consumers.
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