District Manager for QSR at Delhi NCR

Job Description:

Manage individual and cumulative store performance on key.

metrics like sales growth, AWO, product concerns, delivery on- time etc. for the mapped stores. Ownership of customer KPIs for stores under purview. Store performance metrics and customer

Adherence to personal job plan (PJPs) inclusive of store visits, connects with store staff and conducting weekly store performance reviews and feedback calls with store teams.

Adherence to PJPs, continuous improvement of store performance indicators.

Analyse, evaluate and plan store maintenance through maintenance team by following the ticketing system. Ensure optimum look and feel of the stores is maintained. Store ambiance, customer feedback.

Conducting staff meeting at periodic intervals and ensure n motivation of the team. Convey store challenges and problems to HR/senior management for resolution. Keeping Fun at work
culture alive.

Maintaining various MIS reports, analyses and identifying areas of opportunity for store performance OER, CS Audit, FIDA Liaison with Govt officials / environmental bodies( if required) for legal permissions/licenses.

No escalations/ No adverse notice from statutory authorities.

Responsible for making & implementing promotional strategies to increase sales volume & achieve maximum customer satisfaction.

Quality compliance and working for quality improvement in consultation with Quality Dept

Mystery audit score and number of OSL items.

Developing and implementing procedures, control systems for maintaining hygiene and quality standards Audit score in surprise audits, NSF audits .Ensure profitability of operations and supervise all aspects of
product management, monitoring food production to ensure compliance with quality & hygiene standards.

Control cost of labour, utilities cost and maintenance cost at stores.

Ensuring high quality services, resulting in customer delight and optimum resource utilization.

Maintenance of good C-SAT score, resolve customer escalations, customer relationship.

People Management, continuous Training of employees. Address training gaps for store teams, drive training plan as per SOP

Guiding, mentoring team members to ensure efficiency in operations & meeting of individual & group targets

Ensuring store level KPIs are met for food cost, utilities cost, and store performance.