Branch Manager

Job Description:

• Supervise the day to day operational functions of the branch including: vault, drawer and balancing; managing cash difference; intra-day movement between cash and vault; monitoring petty cash movement; cash movement in and out of branch; overseeing teller and customer service duties; and assisting with customer transactions.
• Responsible for acquiring customers for both in-house and third party products such as mutual funds, current a/c savings a/c, Joint liability (JLG) loans, mutual funds, insurance etc.
• Building a customer base in order to explore opportunities to cross sell/up sell FINO products as well as third party products
• Responsible for appointment of merchants as per the targets assigned
• Approve customer and bank transactions within authority limits.
• Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures.
• Maintain proper teller and vault cash levels including ordering coin and currency.
• Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory audits are achieved.
• Collaborate in the hiring, training and retention of staff.
• Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.
• Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.
• Prepare teller and FOS performance appraisals and disciplinary notices as needed.
• Maintain staff schedules to provide adequate coverage at all times.
• Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Develop and grow business and consumer relationships.
• Maintain good public relations with customers and the community.
• Manage escalations with customers and providing them with a resolution, information or additional options.
• Ensure that quick and proper response to all reasonable customer requests.
• Maintain the highest level of confidentiality with all the information obtained.
• Responsible for P&L ownership of the branch.