IT Executive

Job Description:

Position:           IT Executive

Location:          Gandhidham

Experience:       6- 8 Years

Industries:        Packaging 

Responsibilities:        

• End-end responsibility to resolve end user’s tickets related to hardware & software. Complete end user computing support.
• As a Support Analyst, candidate will be responsible for assisting end users on applications problems, system administration issues, or network concerns
• Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
• Identify and escalate tickets requiring urgent attention and action
• Log all contacts and document all the activities and results accurately and completely within the incident management tool
• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
• Handling the domain server & client issue.
• ORACLE Problem solution 
• SLA Adherence
• To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles

Required Skills:

• Good Communications Skills.
• Good Interpersonal Skills.
• Soft Spoken.
• Technically Sound.

Required Qualification: - Any Computer related Course 

Salary: - Upto 9.00 LPA

If you are interested in this opening, please send updated resume on same mail with following details.

 
 Total No. of Years Experience: -

 Current CTC: -

 Expected CTC: -

 Notice Period: -