Software Technical Support Engineer

Position

Software Technical Support

Industry

Industrial Automation

Electrical/Switchgear

Location

Chennai

Education

BE (IC/Elec/EC) + MBA (Marketing)

Experience

4 to 8 years

JD’s

• you will play a crucial role in assisting customers with the implementation, troubleshooting, and maintenance of AVEVA software solutions.
• responsible for providing timely and effective support to ensure customer satisfaction and successful software usage.
• Respond to customer inquiries and technical issues related to AVEVA software products.
• Troubleshoot and resolve software-related problems, providing clear and concise solutions.
• Assist customers in the installation, configuration, and deployment of AVEVA software solutions.
• Collaborate with other teams to ensure seamless integration with existing systems.
• Create and maintain detailed technical documentation.
• Work closely with cross-functional teams, including development, quality assurance, and product management, to escalate and resolve complex issues.
• Provide training sessions to customers on the use and best practices of AVEVA software products.
• Keep abreast of product updates and new features to deliver accurate and relevant information.
• Identify patterns in customer issues and work with the development team to enhance product quality.
• Recommend process improvements to streamline support operations.

Technical/Functional

Excellent problem-solving and communication skills. Ability to work collaboratively in a fast-paced environment.

Soft Skills

Ability to prioritize and manage multiple tasks. Continuous learning and adaptability. Customer-focused mindset. Effective communication and interpersonal skills.