Job Description:

Eligibility Criteria:

• Any Graduate, BE, B.Tech
• Must have sound knowledge on Managing the Storage for VM Ware, Citrix, AWS, Azure and other Cloud technologies
• Certified Data Management Administrator (NCDA), EMC Proven Professional Certification (EMC), and NetApp Certified Data Administrator, ONTAP.
• Certifications like MCSE, MCSA, and/or various UNIX certifications are a plus.
• Exposure with other Cloud Services e.g., Azure/AWS/Google would be an added advantage
• 4-6 Years of work experience Managing Storage and Backup
• Flexible to work in a 24/7 Environment 

Principal Responsibilities: 

• Monitors, escalates, and re-mediate NAS & SAN device/application {access, performance, events} alerts to identify/ potential incidents
• Provide storage provisioning for NAS/CAS/SAN systems
• Providing Level 2/3 DAS, SAN, NAS Configuring and administering support and expertise as it relates to the storage environment as needed
• Implement, maintain, monitor, performance tuning and upgrade Network Attached Storage (NAS) environment
• Storage Array/NAS Performance Tuning
• Requires expertise with the design, configuration, and administration, tuning, optimizing, and troubleshooting for NFS/CIFS protocol on NetApp and EMC Isilon storage arrays
• Analyze backup software performance and monitoring of scheduled backups to ensure success or take remedial action for failures
• Configure backup policy for new backup clients.
• Manage storage and backup policy changes through the change request process & provide status reports to the relevant parties.
• Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Manage and support Storage systems, including vulnerability remediation, capacity management, configuration management, provisioning, and zoning of new servers using SAN switches.
• Ensure service levels meet requirements. Propose and implement action plan when required.
• Expected to work during off-peak hours on system activities (e.g., patching, upgrade, plant shutdown)
• Identify, research, and resolve technical problems
• Be able to effectively operate within set guidelines, policies, procedures, and able to execute instructions with minimal supervision
• Initiate improvements in tools, requirements gathering, processes, and people
• Providing Level 2/Level 3 support and troubleshooting to resolve issues
• Providing Support to Level 1 and Level 2 Engineers
• Handling Customer escalations and taking ownerships of Complains
• Providing RCA and Cases analysis whenever required
• Managing Trainings for existing and new team members
• Preparing Weekly, Monthly, Quarterly reports and share with the Upper management and Clients 

Required Technical Skill Set

• Experience with data migrations from one environment to a new one and experience with building migration plans with the customer. Must also have experience with the documentation of these migrations. 
• Proficient on any Scripting Language e.g. Python, PowerShell
• Expertise in Storage management (NAS, CIFS, NFS & S3)
• Require exposure to vendor technologies like, IBM/Hitachi/HP/Dell Storage etc.
• Working knowledge of Enterprise clustering technologies.
• Knowledge on monitoring tools e.g. N-Central N-able, PRTG, Opsramp and ServiceNow
• Hands on experience in configuring and managing the RAID Groups, Storage pools and Storage tiering
• In-depth understanding on SAN fabric, Virtual Fabric (VSAN), FCIP Configuration management and Host to SAN connectivity.
• Knowledge on configuring SAN Switches, adding new switch to an existing fabric (ISL ICL), merging switch fabrics, Trunking, Switch Migrations Code upgrades
• Experience in working with multiple vendors to resolve complex technical problems
• Ability to perform Root Cause Analysis on storage issues
• Able to assist Team Members, Mentor New Joiners in the team and Perform as an Individual Contributor
• Ability to understand Business requirements translate them into technology solutions, Implement Best Practices
• Ownership of Infrastructure and responsible for service uptime / availability
• Prepare / Maintain SOPs and Operational Run books, follow ITIL processes - Incident management, Problem management, Change management, Performance management, Capacity management, Configuration availability management activities
• Participate in Change release management
• Plan Implement routine, normal complex changes
• Participate in CAB and TAB
• Deep familiarity with NAS and Object Storage Architecture and enterprise class storage arrays, server infrastructure, and backup solutions.
• Design, deliver and maintain storage solutions for VMWare/VDI deployment worldwide as well as a flexible scale-out storage solution for high performance grid based (HPC) server farm
• Knowledge of overall backup and storage design and related issues
• Strong knowledge on backup software technologies
• Knowledge of overall backup and storage design and related issues
• Maintains and monitors backup servers
• Performs daily routine maintenance, review Backup status
• Ensures regular reporting to management regarding performance and service levels of Backup systems, to inform responsible management about major deviations and/or corrective actions 

Behavioral Skills

• Excellent verbal & written Communication skills
• Should have excellent customer handling & listening skills
• Strong analytical skills
• Strong problem-solving skills
• Change Management & negotiating skills
• Quick decision maker and fast learner
• Experience in handling multiple tasks
• Very organized and team player
• Result Oriented & able to deliver within timelines