Ass.Manager Customer Support-Electronics

·         Lead and direct front-line customer support engineers in all regions

·         Get involved for solving technical issues on the field

·         Organize and motivate team members in their day-to-day work.

·         Work with cross functional teams including colleagues from design, production, quality, sales, and product engineering to improve customer satisfaction

·         Ensure high quality feedback to the product engineering head for product improvements

·         Manage, collate, and share data related to field issues and customer complaints

·         Communicate any trends in product and customer behavior to senior management and handle escalations

·         Work with senior management to define and enforce strategies and team goals

·         Regular visits to regions to evaluate field service quality

·         Conduct one-on-ones with direct reports

Preferably with experience in customer support to the print/flexible packaging vertical