SaaS Executive – Business Development
Job Description:
JOB DESCRIPTION
Position – SaaS Onboarding
Designation – Senior Executive
Function – Business Development
Reporting to – Asst. Mgr - BD
Experience – 2+ Yrs
Location – Kolkata and Pune
No. of Positions – 2nos
Qualification – Bachelor degree in Marketing, Engineering, Business or related fields.
We are looking for B2B SaaS Onboarding Executive in the region of Kolkata and Pune
for our flagship product MetalCloud. The role requires complete ownership of the
customer's success during the SaaS onboarding process. This would start from
handover from sales, training, monitoring and troubleshooting.
● Post Sales: Lead and manage the end-to-end onboarding process for new
clients, ensuring they are set up for success from day one.
● Training: Conduct comprehensive training sessions for clients, helping them
understand and utilize the full potential of metalCloud.
● Client Support: Provide ongoing support to clients during the onboarding
phase, addressing any questions or issues that arise.
● Feedback Loop: Collect and analyse client feedback to continuously improve
the onboarding process and product features.
● Collaboration: Work closely with sales, customer success, and product teams
to ensure a smooth transition for clients from sales to onboarding.
NowPurchase is a brand under BizHero India Pvt Ltd.
Registered Office: 28/1 Shakespeare Sarani, 31 Ganga Jamuna Building, Kolkata 700017
● Performance Metrics: Track and report on key onboarding metrics to measure
the success and efficiency of the onboarding process.
● Patient with customers and have incessant follow up skills.
Desired Attributes:
● Even tempered attitude to manage aggressive customers
● Must be fluent in English, Hindi and able to communicate product
information during customer onboarding.
● Should be fluent in local language and be able to communicate technical
product information to customers.
● Must have extensive experience with handling customer support issues
around a technical product.
● Must have had extensive experience in training customers and/or internal
stakeholders on product features.
● Excellent communication and negotiation skills for effective interaction with
customers, external stakeholders, and internal teams.
Compensation & Benefits
● Compensation: As per industry standards & pedigree of the candidate
● Group Medical Insurance: This is over and above compensation. 3 lakhs
floater for the family including parents, spouse, children. Top Up option is also
available upon personal request.
● Generous leave structure including maternity & paternity leaves
● Snacks on the house
Hiring Process
● Quick Initial Screening by HR
● Virtual / F2F discussion with Head -HR
● Deputy Manager MetalCloud
● Lead SaaS Sales Manager
● Virtual / F2F discussion with CEO / CTO
● Email communication on final feedback
Key Skills :
Company Profile
Our client is currently focused on the $19B foundry and castings industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world - be it transportation, construction and every machinery. We are building a rich, digital marketplace where Metal Manufacturers can procure high quality raw materials in a trusted manner. At the same time we are building the OS (Operating System) that will supercharge their productivity and processes to ultimately make procurement autonomous.
We provide foundries with:
1. Smart: Proprietary software to optimize production process
2. Reliable: Complete ownership as a supplier. Reliable & strict quality check and inspection.
3. Transparent: Real time stock and price availability through our WhatsApp Bot.
We deal with all core production inputs like Ferro Alloys, Additives, Nodularizers, Scrap & Pig Iron among others.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.