IDFC First Bank / ADM - 2 Wheelers / Delhi

Job Description:

Roles & Responsibilities:
• Responsible to handle an area for collections of specific products
• Responsible for collection efficiency and cost of collections for the assigned area
• Responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and
focus on non-starters
• Responsible to review account allocations and collections targets by bucket to agencies/
in house team
• Regularly follow up with the default customers through a dedicated team
• Ensuring that the collection agencies and executives adhere to the legal guidelines
provided by the law in force
• Manage productivity by fixing productivity parameters for In-house / Agencies / collection
executives monitoring performance against set parameters and daily reviewing the same
• Making sure that there is adequate “Feet on Street” availability area-wise / bucket-wise /
segment-wise
• Ensuring that detailed background and reference check has been done of agencies /
DCTs being appointed and evaluate them constantly
• Collaborate with legal team to ensure legal action is taken on specified cases
• Building relationships with key clients to ensure timely collections are made
• Determine suitable tactics or strategies for timely collections.

Managerial & Leadership Responsibilities:
• Attract and retain best-in-class talent for key roles in their reporting structure

Educational Qualifications:
Graduate – Any
Post Graduate – Any

Experience: Minimum of 5 - 8 years of experience in collections.