IDFC First Bank/Area Collection Manager Manager & Collection Manager /Surat
2 Nos.
90242
Full Time
2.0 Year(s) To 10.0 Year(s)
4.00 LPA TO 16.00 LPA
Other
Banking/Financial Services
Job Description:
- Manage collection activities of assigned location through team and collection agencies.
- Ensure the DCA complies with Banks Outsourcing requirement
- Review & investigates customer complaints on DCA
- Review customers settlement proposal when raised by the DCA
- Perform Controlled Self-Assessment on the DCA on a month on month basis
- Capacity planning for DCAs from time to time
- Check on timely account allocation to the DCA
- Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts
- Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement. Knowledge of managing dialers in the past would be an added advantage
- Checking of Invoices raised by DCA and tracking for timely payment to DCAs
- Any other responsibility assigned to him/her from time to time by the Supervisor
- Execution of legal remedies like sec.138, SARFAESI Act etc on defaulting customers for recovery of outstanding.
Key Skills :
Company Profile
We are the first --- to offer monthly credit on savings accounts. Our credit cards have no hidden charges. We offer Lifetime Free without minimum spend conditions, never-expiring rewards points, zero interest on cash withdrawal at ATMs, dynamic low APR and much more. Fees if any are transparent and described neatly in a manner a common person can understand. Every product offered by the --- is customer friendly, most often the best in the industry.
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