IDFC First Bank / CSRM / Delhi-NCR

Job Description:

Job Purpose:

The role entails deepening corporate salary accounts with a focus on quality of accounts. The role bearer has a responsibility to identify prospective customers and convert them into real business opportunities. The role would be responsible for acquiring corporate clients to enable acquisition of corporate salary accounts by sales managers and sales officers.                                                                                                                                   

Roles & Responsibilities:

Deepen existing portfolio to ensure customer stickiness

Ensure accurate and timely maintenance desired amounts in acquired accounts and update salary

Periodically plan review of the under-performing customers and draw an action plan for improvement

Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities

Ensure effective Customer Relationship Management for efficient servicing and best in-class service

Drive corporate engagement activities to acquire and engage corporate clients

Gather latest Market intelligence and track and benchmark against best practices in competitor banks

Ensure full awareness of all the policies and procedures issued in relation to products / KYC / AML

Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers

Recommend process changes in order to improve service efficiency and quality across the branch network

Manage a team Relationship officers, taking responsibility of their development and attrition

Demonstrated Ability in sales planning and conceptualize promotions and marketing initiatives

Managerial & Leadership Responsibilities:

Attract and retain best-in-class talent for key roles in their reporting structure 

Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements

Enable teams to drive growth targets by providing necessary support 

Educational Qualifications:        

Graduate - Any

Post Graduate - Finance (MBA preferred)                            

Experience:

8+ years of relevant branch banking experience