Fraud Executive

Job Description:

Must have skills - 

• Transaction Monitoring in Banking domain
• Fraud detection/Investigation
• Excellent comprehension & Communication
• Microsoft Office applications (Excel, Word)

Job Description -

• 12+ months experience in transaction monitoring from banking domain, or fraud detection/investigation
• Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high volume environment
• Effective analytical and problem solving skills, with abilities in analyzing data patterns and investigating customer transactions
• Strong attention to detail and high concern for data accuracy with the ability to follow directions and apply proper policies, procedures and guidelines
• Proficiency with, or ability to quickly gain proficiency with, banking account monitoring and compliance software tools, Microsoft Office applications (Excel, Word)

Roles and responsibilities -

• Leverages data to identify anomalies
• Reviews activity of assigned accounts using software monitoring tools to detect atypical or suspicious activity
• Reaches out to customers to understand customer behavior and to obtain any additional details pertinent to evaluating activities under review
• Makes a determination whether the transactions should be filed as unusual activity
• Formulates and documents detailed comments on accounts that were reviewed and determined not to meet definitions of unusual activity
• Conduct, and perform a variety of investigation types, including e.g. Transaction Monitoring no-file and UAR alerts, Bank Referrals, and/or Fraud referrals
• Performs other job related duties or special projects as assigned
• Assist with disposing cases according to agree upon business Service Level Agreements (SLAs)
• Recommend relationship retention or termination and track account closures as required

Job Details -

• Address- EXL - 15th & 16th floor, Tower B&C, The Grand Canyon Building, ASF Insignia SEZ, Gwal Pahari, Gurugram 122003
• Work mode – Work from Office, Rotational 5 days working week (24*7 shifts)