Centre Manager - Rohtak
Job Description:
FUNCTION/AREA
Patient Care Services
REPORTING TO
Head – Operations
PURPOSE OF THE ROLE
To lead & guide the team under specified policies & procedures of Medicover Fertility. To achieve set target (Financial), keep the team motivated (Employee Engagement and Learning & Development) & help achieve high standards of customer satisfaction (Customer Engagement).
MAIN INTERFACES
- INTERNALLY: Clinicians, Nurses, BDM, Finance, Operations and Other Support Function Teams
- EXTERNALLY: Patients & attendants, Visiting doctors, Executives of outsourced lab and radiology facilities.
KEY TASKS & RESPONSIBILITIES
- Revenue generation
- Creating roadmap and plan for business development in coordination with BDM team
- Creating roadmap and plan for CME, camps, doctor’s visit, events and all other related events to promote the brand
- Create SOP and lead in development / knowledge of process flow.
- Manage Front office operations effectively.
- Roster and leave planning with prior approvals.
- Ensure regular departmental training to patient care executives and provide regular feedback to seniors.
- Assist in handling all customer’s related issues are closed on a satisfactory note acceptable to customer as well as the management.
- Ensure all incidents and events are properly documented and escalated to prescribed levels and Quality department.
- Ensure the required reports are generated for the purpose of management as well as MIS.
- Does gap analysis for proactive measures to be taken to avoid any adverse situations.
- Regularly counsel and guide staff for any work as well as growth related issues ensuring the team satisfaction.
KEY SKILSS REQUIRED
- Business development mindset
- Operational know how
- Pleasant Personality
- Eye for detail.
- Effective Manager & a Team Motivator
- Strong Inter personal, Communication and stress management Skills.
- Customer Relations Management Skills.
- Software Handling Skills or ability for the same.
EDUCATION/PROFESSIONAL EXPERIENCE: –
Essential: Graduate /Diploma /degree in Hospitality / hospital management
Industry Preference: Healthcare /Service
Experience: Min. 5-8 years
Key Skills :
Company Profile
Client of Fizara is a European healthcare company that was established in 1995 and has since provided world-class medical care to millions of people. Client is now present in 14 countries: UK, Germany, Sweden, Poland, Turkey, Belarus, Bulgaria, Georgia, Hungary, Romania, Serbia, Moldova, Ukraine and India. With over 12,500 employees on board, more than 8,500 of whom are medical professionals, --- is recognised as the largest private sector employer of medical professionals in Central and Eastern Europe. serves both prepaid members and fee-for-service patients in its own modern, fully-equipped health centres, as well as through an extensive network of medical professionals. Built on the approach of offering seamless healthcare services, we both provide and coordinate all primary and specialty care, diagnostic testing, hospital services and follow-up care.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.