Zonal Agency Manager Collection Kolkata

Job Description:

1. Strategy formulation and implementation:
• Formulate and plan Collections strategy on lines of the business strategy and regulatory rules
• Devising strategies to encourage walk-in collections
• Develop target and incentive plans
• Lead the development of control and measures to identify excessive operational risk and/or
control problems at an early stage. Ensure immediate measures are taken to maintain quality
and efficiency standards
• Conceptualizing and implementing competent strategies to ensure timely collections pan
India
• Have a clear competitive strategy and implement the same
• Benchmarking within industries for best practices, process, service standards and use of
technology to improve collection efficiency
• Educating team below on appropriate contract allocation practices and ensuring the
adherence of the same whenever allocations required in the regions
• Ensuring and leveraging productivity of team right from inception

2. Budget & Profitability:
• To monitor drive and review the field force towards achieving the budgeted recovery
• Review budgeted / targeted recoveries
• To reduce the cost of agency operation through optimization of resources
• Drive Profitability & Ensure Portfolio Quality Maintenance
• Agency Payout
3. Product & Process related:
• Analysed MIS – both process and result, to bring measurability of all activities
• Process improvement of collection activities
• Devise and develop process & procedures aimed at reducing cost of collections
• Co-create service standards in collaboration with other departments
• Ensure audit compliance and rating parameters are met by the outsourced agenceis