Service Engineer

Job Description:

Major Objectives of the Job:

The Service Engineer will play a critical role in performing testing and commissioning of electrical equipment. This position is responsible for managing end-to-end service management to ensure all services meet customer expectations while adhering to scope, cost, schedule, compliance, quality, resource management, and overall profitability aligned with business objectives.

Reporting Relationships:

• Reporting To: Operations Manager

Working Relationships:

• Customers: Utility customers including ARAMCO, SABIC, MAADEN, etc.
• Principals/Suppliers: In-house Electrical Services

Main Responsibilities:

1. Customer & Market Finance & Impact

• Ensure services are delivered on time, on budget, and meet specified project requirements.
• Achieve financial metrics as per budget (≥100%).
• Maintain complete service documentation for project health checks.
• Obtain business client sign-off on customer acceptance forms.
• Ensure operational/support teams formally accept service outputs into a ‘live environment’.
• Manage customer payment cycles (ACP ≤ 60 days or as per customer PO).
• Facilitate supplier payments as per agreed terms and conditions.
• Collect and analyze customer feedback throughout project phases.

2. Service Management Process

• Deliver timely service reporting/documentation to customers.
• Clearly address and communicate risks and issues to relevant stakeholders.
• Log and capture resource hours for each project.

3. Project Human Resources Management

• Manage resources in line with service budget and performance standards.
• Address poor performance early and ensure all staff receive regular training on project management skills.
• Select contractors/subcontractors using a defendable process.

4. Process & Innovation

• Conduct service reviews at the end of each project phase or service contract.
• Document lessons learned and share best practices with the project team.

5. Process Compliance

• Ensure compliance with company values, policies, and local statutory requirements.
• Maintain adherence to ethical standards and safety protocols, aiming for zero incidents.

6. Self-Development

• Complete a minimum of one self-development training and one project management-related training per annual performance review cycle.

Key Performance Indicators (KPIs):

• Financial adherence and project completion metrics.
• Timeliness and quality of service documentation.
• Customer satisfaction scores collected monthly.
• Risk assessment and mitigation plan timelines.
• Compliance metrics regarding safety and ethical conduct.

Qualifications:

• Bachelor's degree in Electrical Engineering or related field.
• Proven 5 – 7 years of experience in testing and commissioning of electrical equipment, specifically transformers.
• Strong project management skills and experience.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.