After Sales Executive
Job Description:
Position :
After Sales Executive
Location :Kolkata, West Bengal
Qualifications And Skills
- Proven work experience in electric vehicle sales
- Strong problem-solving abilities to address and resolve customer issues effectively
- Excellent verbal and written communication skills for clear customer interactions
- In-depth technical knowledge for understanding and resolving technical inquiries
- Proficient negotiation skills to handle customer concerns and offer satisfactory solutions
- Strong analytical thinking to evaluate customer feedback and implement improvements
- Conflict resolution skills to manage and resolve customer complaints amicably
Roles And Responsibilities
- Provide excellent after-sales support to customers, addressing and resolving any issues they encounter
- Maintain thorough knowledge of electric vehicle products to offer informed assistance
- Handle warranty claims and coordinate with technical support teams to ensure timely resolutions
- Build and maintain long-term customer relationships through effective communication and support
- Keep detailed records of customer interactions and transactions to track issues and resolutions
- Analyze customer feedback to identify common issues and recommend improvements to products or processes
- Collaborate with sales teams to relay customer insights and enhance service quality
- Collaborate with factory to ensure all repair and maintenance is done timely and service is delivered thereon.
- Keep a detailed record of all payments receivable and payable on account of warranty claims
- Keep record of stocks for repair and replacements and ensure availability of the same.
- Support dealers and sub-dealers in providing timely service to the end user.
Desired Skills and Experience
Problem Solving, Communication Skills, Technical Knowledge, Negotiation Skills, Time Management, Analytical Thinking, Conflict Resolution, Electric Vehicle Sales
Key Skills :
Company Profile
Our Client has consistently demonstrated its commitment to growth and diversification across various sectors, including energy, minerals, FMCG, and finance. With a rich history and a solid reputation, they have become a trusted name in the Indian business landscape. As they continue to evolve, they recognize the immense potential of the emerging future of the automobile industry, particularly in the realm of battery-operated two-wheelers. With this understanding, they have embarked on a new journey to spearhead the electric vehicle revolution.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.