Restaurant Front Desk/Host

Job Description:

Job Summary:

The Restaurant Front Desk/Host is responsible for welcoming guests, managing reservations, seating arrangements, and providing excellent customer service. This role ensures that guests have a positive first impression and a smooth dining experience.

Key Responsibilities:

• Guest Reception: Greet guests upon arrival with a warm and friendly demeanor, ensure they feel welcomed.
• Reservations Management: Handle phone and online reservations, maintain an accurate record of bookings, and communicate any special requests or needs.
• Seating Coordination: Manage the seating chart, assign tables efficiently based on guest needs, party size, and server availability.
• Waitlist Management: Maintain an organized waitlist during peak hours, inform guests of estimated wait times, and communicate when their table is ready.
• Customer Service: Address guest inquiries or concerns promptly and professionally. Provide information about the menu, specials, or restaurant policies.
• Communication: Coordinate with kitchen staff and waitstaff to ensure smooth table turnover, address special guest requests, and relay any relevant information.
• Cleanliness: Ensure the front desk area is tidy, organized, and presentable. Occasionally assist in maintaining the cleanliness of the waiting area or lobby.
• Cash Handling: If applicable, process payments for reservations, deposits, or events.
• Other Duties: Assist with other administrative tasks or duties as assigned by the management.

Qualifications:

• Previous experience in customer service, preferably in a restaurant or hospitality setting.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment while maintaining a calm and friendly attitude.
• Knowledge of reservation software or systems is a plus.
• Ability to handle high-pressure situations with professionalism.

Skills & Competencies:

• Excellent customer service skills
• Strong organizational and multitasking abilities
• Team player with good interpersonal skills
• Problem-solving abilities
• Basic computer proficiency

Working Conditions:

• May require standing for long periods.
• Evening, weekend, and holiday shifts may be required.
• Fast-paced and dynamic environment.

Reports To:

Restaurant Manager or Supervisor