Manager- Student Success & Campus Operations

Job Description:

• Department Management:

• Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus.

• Ensure smooth administrative operations and high team performance to maintain an excellent student experience.

• Student Journey Management:

• Lead the Student Success & Placement team to provide a consistently positive experience from onboarding through to placement.

• Conduct feedback sessions, CSAT & NPS surveys, and develop action plans to address and resolve course-related issues.

• Escalation and Scheduling:

• Address and resolve student and faculty escalations effectively, ensuring efficient academic scheduling.

• Maintain high feedback scores and balance faculty needs while adhering to cost management directives.

• Collaboration and Training:

• Collaborate with the program head to implement training strategies for all programs.

• Define team deliverables, roles, and responsibilities, and plan training sessions to support project success.

• Process Optimization:

• Implement efficiencies through automation to improve student and faculty management.

• Monitor student attendance, assignments, grievances, and retention, and apply practical improvements.

• Event Management:

• Plan and execute key academic events, such as orientation and convocation.

• Deliver engaging presentations to students and faculty, fostering a positive educational environment.

• Additional Duties:

• Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are:

• Qualifications:

• 7-10 years of experience in student-facing or customer service roles.

• Preferred age range: 32-40 years.

• Proven leadership experience in ed-tech or student-centric environments.

• Successful track record of managing teams of 10-15 individuals.

• Strong analytical problem-solving skills with a vibrant and optimistic mindset.

• Demonstrated ability to handle challenging situations and ensure an exceptional student experience.

• Should Have:

• Experience in implementing process efficiencies and automation in educational settings.

• Familiarity with student retention strategies and academic event management.

• Effective collaboration with cross-functional teams.

• Nice to Have:

• Experience in digital marketing education or related fields.

• Advanced problem-solving skills with a focus on innovative solutions.

• Additional certifications or training in student management or educational leadership.