Hiring for Associate – CRM and Client management - Pharma industry - Mumbai

Designation : Associate – CRM and Client management

Location - BKC

Experience: 3.0 Year(s) To 5.0 Year(s)

Work Time -  9 AM to 5 PM

Work Days - Monday to Saturday (Sunday off)

Salary – Best in Industry, Other benefits- PF, Mediclaim, bonus,24 days paid leaves and Bus Facility.

It will be on role of Talisman HR Solutions Pvt Ltd payroll and auto renewable contract 

Key job responsibilities:

• • • Customer facing experience in pharma industry,
    • Providing analytical support to Businesses by developing dashboards and automating reports.
    • Dashboard creation for Field efforts KPIs and preparing insights for business review.
    • Extraction of reports and SFA MIS requirements for internal customers
    • Ensuring MIS / SOP all major reports and mailers are completed and shared on time to respective management and stakeholders.
    • Ability to confront and resolve issues.
    • Responsible for the admin and backend maintenance activities and setups for SFA systems.
    • Support direct manager with the operational conversion of the BPA strategic goals within a dedicated area of the business Works with direct managers to support decision-making and general projects.
    • Provide analysis or reporting with particular emphasis on accuracy, compliance, and timeliness of data provided. Ensure ongoing business performance is appropriately monitored and measured and drive early warning for re-direction of resources with Business Partners. Ensure integrity of data provided by commercial teams and provide value-added; provide recommendations on forecast accuracy improvement.

    Preferred qualifications:

    • Graduation / Postgraduate in any stream

    Skills required:

    • Excellent knowledge of Advanced Excel Skills. Preferred knowledge of Macro, Power Query, Power Pivot) and PowerPoint presentation.
    • Experience/knowledge of salesforce.com or any other CRM platform in the Pharma industry.
    • Good communication skills & Stakeholder management.
    • Demonstrates excellent ability to develop both tactical and strategic solutions to issues.

    Experience –

    3-5 years’ experience in Customer Connect. Project management experience will have added advantage.