Assigning Support Analyst

Job Description:

Job Purpose:

Assigning Support Analyst will manage current pipelines both proactively and reactively depending on the specified
function while serving as a champion of the customer and an ambassador of company.

Core responsibilities:

 Systematically review specific queues and action orders that fall into certain situational categories.
 Assign orders to the best vendor for each order based on geography, competency and quality.
 Monitor the queues and reassign as necessary.
 Manage negation orders (accepted with conditions) as well as quotes across all platforms.
 Manage orders in accordance with company n, Industry, Appraiser and Client specific requirements.
 Remain up to date best practices as well as client/appraiser specific sensitivities/requirements.
 Promote a social environment whereby questions are asked when uncertainties surface.
 Maintain quality that is in line with designated KPI targets (relates to both quality & speed).
 Log and Track performance to allow for quality and performance evaluations.
 Perform other duties as required by the Senior Manager or leadership.

Requirements:

General Requirements:

 Fluency in English and excellent written and verbal communication skills. (Required)
 Proficient in Microsoft Office Suite or related software. (Required)
 Excellent organizational skills and attention to detail. (Required)
 Understanding of SaaS operating models and order management practices. (Required)
 Related experience relevant to Residential Mortgage lending operations. (Preferred)
 Meticulous attention to detail for identifying errors and omissions. (Required)
 Ability to work either day or night shift in office. (Required)
Education:
 Minimum Requirement: Bachelors Degree in Business, Engineering or any related field.
 Preferred: Masters Degree or MBA

Who you are:
 Passionate individual who truly wishes to make a positive impact within a rapidly growing organization.
 A deep need to understand the why and not just the how.
 Inquisitive by nature, always asking questions to learn about the industry, process and product.
 Able to work independently and with little supervision.
 Always willing to roll up your sleeves and do the jobs that no one else wants to do.

 Analytical mindset with a thirst for solving unique and challenging problems.