Computer Support Technician

Job Description:

Responsibilities:
 Provide timely IT helpdesk support to internal users via phone and ticketing system in an enterprise
Windows environment, including desktop support, VPN and network connectivity support, and
Microsoft 365 Suite support.
 Perform remote software installation to facilitate deployment of new/reimaged PCs.
 Secure, monitor, and manage company-issued mobile devices.
 Review potentially malicious/spam emails and advise on their legitimacy; block senders of
malicious/spam emails.

Skills:
 Experience in providing remote computer support strongly preferred.
 High level of proficiency with Windows 10/11.
 High level of proficiency with Microsoft 365 Suite.
 High level of proficiency in analyzing potentially malicious/spam emails.
 Proficiency with VPN software.
 Proficiency with basic network troubleshooting.
 Proficiency with mobile device management software.

General Traits:
 A customer-oriented attitude, with a strong focus on delivering prompt and courteous service.
 Ability to explain technical issues and solutions to users who do not have a technical background.
 An analytical mindset with a knack for troubleshooting and puzzle-solving.
 Ability to follow written and verbal directions, especially standard work instructions (SWI).

Education/Experience:
 High school diploma/GED required.
 Bachelor`s degree in Information Technology or similar field preferred.
 CompTIA A+ or similar certification preferred.
 Experience in a manufacturing environment is a plus.