Fraud Prevention Representative
Job Description:
Do you have a passion for helping others and giving them peace of mind? Protecting people and businesses from fraudulent activities? You’ll review and analyze cases to prevent and detect fraud. You’ll work to resolve issues and protect the interests of the client and their customers via verbal and nonverbal platforms such as chat, text, email, etc. Be part of a growing digital industry with a promising future around fraud prevention and safety. You’ll contribute to the safety and security of digital ecosystems.
During a Typical Day, You’ll
- Monitor and analyze transactions to detect and prevent fraudulent activities
- Utilize analytical skills to identify patterns and irregularities
- Investigate suspicious activities and implement preventive measures
- Remember attributes and apply critical thinking and problem-solving skills to be able to differentiate between good users and bad actors in complex situations
- Collaborate with cross-functional teams to enhance fraud prevention strategies for projects
- Answer incoming communications from customers
- Connect and resolve issues with customers using written communication only
What You Bring to the Role
- High school diploma
- 1 year or more of technical support/troubleshooting experience – Freshers welcome to apply
- 6 months or more of customer service experience
- Analytical and solutions-oriented mindset
- Excellent online search skills
- Great written communication skills, including grammar and spelling
- Computer experience
- Flexibility to work in a 24/7 environment
Desired Profile / Criteria / Skills :
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Must be able to work on a rotating schedule and weekends/holidays if needed.
Offered Benefits / Facilities :
- Medical Leave
- Flexible Time Off
- Flexible Working Hours
- 5 Days working
- Travel Allowance
- Subsidized Meals Allowance
- Night Shift Allowance
Company Profile
The company is focused on creating exceptional customer experiences through a blend of humanity and technology. Since 1982, they've partnered with leading brands to engage with millions of customers daily via various communication channels. The company is committed to diversity, inclusion, and equal employment opportunities, ensuring all employees feel valued and comfortable being their authentic selves at work. They believe diversity is a strength that enhances their ability to deliver outstanding service.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.