WARRANTY EXECUTIVE (Automobile) - BALODABAZAAR/NARAYANPUR

WARRANTY EXECUTIVE (Automobile) - BALODABAZAAR/NARAYANPUR

1 Nos.
94477
Full Time
2.1 Year(s) To 3.0 Year(s)
1.20 LPA TO 1.80 LPA
Auto/Auto Ancillary
Other - Other
Job Description:
 
 
Job Title: Warranty Executive
Department: Service/Aftersales
 
Job Summary:
The Warranty Executive is responsible for managing and administering warranty claims, ensuring compliance with manufacturer policies and procedures, and providing excellent customer service.
**Key Responsibilities:]
  • Warranty Claims Processing
  • Review and process warranty claims submitted by service technicians.
  • Verify claim eligibility, accuracy, and completeness.
  • Ensure claims are processed in accordance with manufacturer guidelines.
  • Warranty Policy Interpretation
  • Interpret and communicate warranty policies to service staff, customers, and dealers.
  • Provide guidance on warranty coverage, limitations, and exclusions.
  • Data Management
  • Maintain accurate records of warranty claims, including documentation and billing information.
  • Monitor and analyze warranty claim trends.
  • Customer Service
  • Address customer concerns and resolve warranty-related issues promptly.
  • Ensure customer satisfaction and provide excellent service.
  • Manufacturer Liaison
  • Communicate with manufacturers regarding warranty disputes, updates, or changes.
  • Obtain necessary approvals for warranty claims.
  • Training and Support
  • Train service staff on warranty procedures and policies.
  • Provide technical support for warranty-related issues.
  • Audit and Compliance
  • Conduct regular audits to ensure warranty claim accuracy and compliance.
  • Implement corrective actions to address any discrepancies.
  • Reporting and Analysis
  • Generate reports on warranty claims, trends, and costs.
  • Analyze data to identify areas for improvement.

 

 

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 http://jobs.vinayakjob.com/

 

CONTACT - NAMRATA - 9109999660

Company Profile

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