WARRANTY EXECUTIVE (Automobile) - BALODABAZAAR/NARAYANPUR
1 Nos.
94477
Full Time
2.1 Year(s) To 3.0 Year(s)
1.20 LPA TO 1.80 LPA
Auto/Auto Ancillary
Other - Other
Job Description:
Job Title: Warranty Executive
Department: Service/Aftersales
Job Summary:
The Warranty Executive is responsible for managing and administering warranty claims, ensuring compliance with manufacturer policies and procedures, and providing excellent customer service.
**Key Responsibilities:]
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Warranty Claims Processing
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Review and process warranty claims submitted by service technicians.
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Verify claim eligibility, accuracy, and completeness.
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Ensure claims are processed in accordance with manufacturer guidelines.
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Warranty Policy Interpretation
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Interpret and communicate warranty policies to service staff, customers, and dealers.
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Provide guidance on warranty coverage, limitations, and exclusions.
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Data Management
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Maintain accurate records of warranty claims, including documentation and billing information.
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Monitor and analyze warranty claim trends.
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Customer Service
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Address customer concerns and resolve warranty-related issues promptly.
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Ensure customer satisfaction and provide excellent service.
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Manufacturer Liaison
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Communicate with manufacturers regarding warranty disputes, updates, or changes.
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Obtain necessary approvals for warranty claims.
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Training and Support
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Train service staff on warranty procedures and policies.
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Provide technical support for warranty-related issues.
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Audit and Compliance
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Conduct regular audits to ensure warranty claim accuracy and compliance.
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Implement corrective actions to address any discrepancies.
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Reporting and Analysis
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Generate reports on warranty claims, trends, and costs.
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Analyze data to identify areas for improvement.
JOB APPLY
CONTACT - NAMRATA - 9109999660
Key Skills :
Company Profile
AUTOMOBILE
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