CRM Executive

Job Description:

Position:         CRM Executive

Location:         Pardi

Experience:     2 -4  Years

Industries:      Engineering

Responsibilities:

• Act as the primary point of contact for sales team, addressing their queries, resolving issues, and ensuring a positive customer experience.
• Conduct follow-up communications with sales team to ensure satisfaction and assess further needs.
• Maintain and update customer records in the CRM system to ensure accuracy and completeness of information.
• Generate reports and insights from CRM data to support decision-making and improve customer interactions.
• Analyze customer feedback and CRM data to identify trends, common issues, and opportunities for improvement.
• Prepare and present reports on customer satisfaction, retention rates, and CRM performance metrics.
• Contribute ideas for process improvements and work on projects aimed at refining CRM practices.
• Assist in training new team members on CRM tools and best practices.

Required Skills:

• Proficiency in CRM software (e.g., Salesforce, Zoho) and Microsoft Office Suite (Word, Excel, PowerPoint)
• Team player
• Good in communication
• Data Analysis Skills

 Required Qualification: - Any Engineering/BBA/MBA - Marketing

Salary :- Upto 4.20 LPA

If you are interested for this opening please send updated resume on same mail with following details.

Total Experience :-

Current CTC :-

Expected CTC :-

Notice Period :-