Customer Care Executive
Job Description:
A customer care job description for an innerwear brand might include the following roles and responsibilities:
Customer service experience: Previous experience in customer service, preferably in the apparel industry
Communication skills: Strong verbal and written communication skills, and the ability to listen actively
Interpersonal skills: The ability to build relationships and connect with customers
Organizational skills: The ability to multitask, prioritize, and manage time well
Technical skills: Proficiency in using CRM software, and a basic understanding of office and computer systems
Product knowledge: A willingness to learn about the company's products and services
Customer service tasks: Handling customer concerns, complaints, and returns, and providing detailed explanations of products or services
Customer satisfaction: Monitoring customer satisfaction levels, and referring customers to superiors when necessary
De-escalation: The ability to de-escalate situations involving dissatisfied customers
- Training: The ability to help train new employees
Key Skills :
Company Profile
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