IDFC First Bank / Branch Manager / Amritsar

IDFC First Bank / Branch Manager / Amritsar

1 Nos.
95386
Full Time
8.0 Year(s) To 15.0 Year(s)
11.00 LPA TO 18.00 LPA
BFSI, Investments & Trading
Banking/Financial Services
Job Description:

 

Sales and Service Objectives

  • Maximize sales performance to achieve given revenue targets of the branch and zone through liability products [Current / Savings / Term deposits], wealth management products and asset related products  (secured, unsecured).
  • Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.
  • Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions.
  • Provide support for new product launches, and champion new sales initiatives.
  • Collaborate with Segment to facilitate up- streaming of customers.
  • Ensure employees are adequately trained on all products / processes and services facilitating first time resolution. Minimize rejections and customer complaints.
  • Monitor customer satisfaction survey ratings, net promoter score or any other survey / feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service.
  • Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking.
  • Ensure PFM, teller and service managers’ productivity are at optimum levels.
  • He / She is aware of bank’s Mis-selling and Sales Policies and ensure adherence all the times.
Key Skills :
Company Profile

We are the first --- to offer monthly credit on savings accounts. Our credit cards have no hidden charges. We offer Lifetime Free without minimum spend conditions, never-expiring rewards points, zero interest on cash withdrawal at ATMs, dynamic low APR and much more. Fees if any are transparent and described neatly in a manner a common person can understand. Every product offered by the --- is customer friendly, most often the best in the industry.

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