Receptionist

Job Description:

Key Responsibilities

1. Patient Interaction

   • Greet patients and visitors in a friendly and professional manner.
   • Assist patients with the registration process and direct them to appropriate departments.
   • Answer queries regarding hospital services, procedures, and facilities.

2. Appointment Management

   • Schedule, reschedule, and cancel patient appointments.
   • Coordinate with medical staff to ensure timely patient flow.
   • Maintain accurate appointment records using hospital management software.

3. Administrative Duties

   • Handle phone calls, emails, and inquiries efficiently.
   • Update and maintain patient information in the database.
   • Manage patient admission and discharge paperwork.

4. Billing and Payments

   • Process payments and provide receipts to patients.
   • Address billing queries and direct patients to the finance department if needed.

5. Operational Support

   • Coordinate with departments like labs, pharmacy, and radiology for patient services.
   • Ensure the reception area is clean, organized, and well-stocked with informational materials.

6. Emergency Handling

   • Assist in managing emergency situations by notifying the appropriate medical staff.
   • Ensure that patient confidentiality is maintained at all times.

Key Skills

• Strong communication and interpersonal skills
• Proficiency in hospital management software and Microsoft Office Suite
• Organizational and multitasking abilities
• Attention to detail and problem-solving skills
• Knowledge of medical terminology (preferred)