BWC-Relationship Manager/Delhi

Job Description:

Strategy

• Meet the business objectives initiated by the respective country Business Banking Segment
• Customer focused need-based selling
• Deepen customer relationship and maximize penetration

Business

• Achieve MOM Business targets of both NTB & Working Capital as per Performance scorecard.
• Segment focus, customer focussed needs-based selling
• Being a Business Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Working Capital, Assets for such customers as mandated by the Bank. It will also involve deepening these relationships by cross-selling various product 

Processes

• Operational quality - Error free customer application & documentation 
• Responsive and responsible selling
• Practice appropriate sales and marketing skill 
• Ensure nil Customer complaints

People and Talent 

• Build a transparent and collaborative culture in which incentives are based on support of Client Income with specific performance metrics on the Bank's values.

Risk Management

• Conduct CDD, MLP & TCF diligently 
• Zero tolerance – Fraud, Mis-selling
• Attend training, acquire knowledge and apply to job function 
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Governance 

• Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the INDIA – Business Banking to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Business Banking

Role Specific Technical Competencies

• Business – Market Knowledge
• Business – Products and Processes