Developer III, Service Now, IT

ServiceNow Developer

Position Summary

This role will serve a critical analyst and development role on our HR-IT team supporting our expansion of ServiceNow capabilities.  You will be part of a collaborative core product team, partnering with our global HR business partners to deliver solutions to streamline and automate process our staff use daily. 

Work You'll Do/Responsibilities

 

• You will perform day-to-day support and maintenance, work with the functional team to develop solutions in ServiceNow and coordinate support and development efforts within the admin team.
• Work closely with HR business teams to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
• Working closely with ServiceNow functional team, configure and improve core and custom applications.
• Work directly with process owners to resolve support issues within ServiceNow (hypercare)
• Develop systems integrations and process automation
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
• Load, manipulate and maintain data between ServiceNow and other systems, such as SAP SuccessFactors
• Build and migrate HR related forms from SharePoint to ServiceNow
• Assist with implementation of conversational interfaces (chat bots)
• Create ServiceNow reports and dashboards

Required

 

• 2+ years ServiceNow experience in an enterprise environment
• Bachelor of Science in Computer Science, a similar technical discipline or comparable experience
• Must be technically savvy and able to design and build applications that meet business goals and objectives
•  Proven experience implementing and customizing a web architected, n-tiered enterprise application
• Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
•  Experience with JavaScript, XML, HTML
•  Integration (interfacing) of enterprise software systems
•  Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production following UAT.
• Experience in language sets to support development within 11 supported languages.
   

Preferred

 

• ServiceNow System Administrator / Developer Certification preferred
• Experience with HRSD module preferred.