Asst. IT Administrator

Job Description:

Key Responsibilities:

1. System Maintenance and Support:

   • Assist with the installation, configuration, and maintenance of hardware and software systems.
   • Provide technical support for end-users, resolving hardware, software, and network issues.
   • Troubleshoot and resolve IT-related issues promptly to minimize downtime.
   • Monitor system performance, ensure backups are running correctly, and assist with disaster recovery.

2. Network Administration:

   • Help manage and maintain the organization's network infrastructure, including routers, switches, firewalls, and wireless systems.
   • Assist with network troubleshooting, diagnostics, and performance optimization.
   • Monitor network traffic and security alerts.

3. User Account Management:

   • Assist with creating, modifying, and deleting user accounts and permissions in accordance with company policies.
   • Help with password resets and access management for various systems and applications.
   • Support multi-factor authentication (MFA) and other security protocols.

4. Software and Hardware Support:

   • Help with the installation and update of software applications, ensuring all systems are running the latest versions and patches.
   • Assist with the configuration and setup of workstations, laptops, printers, and other IT-related devices.
   • Support hardware upgrades and repairs as necessary.

5. Documentation and Reporting:

   • Maintain records of IT assets, software licenses, and maintenance logs.
   • Document technical procedures and create knowledge base articles for end-users.
   • Assist in generating IT reports, including system performance, support tickets, and inventory tracking.

6. Security and Compliance:

   • Assist in monitoring for security vulnerabilities and help implement security protocols (firewalls, anti-virus software, etc.).
   • Help enforce IT policies and procedures to ensure compliance with security standards and regulations.
   • Participate in periodic security audits and vulnerability assessments.

7. Collaboration and Training:

   • Work closely with other IT team members and departments to coordinate projects and initiatives.
   • Provide basic training to end-users on the proper use of systems and software.
   • Assist with the setup of new employees' IT workstations and ensure they have the necessary access and tools.

Required Skills and Qualifications:

• Educational Background:
  • Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) or equivalent work experience.
• Technical Skills:
  • Familiarity with operating systems (Windows, macOS, Linux).
  • Knowledge of network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting.
  • Experience with hardware and software installation, maintenance, and troubleshooting.
  • Understanding of basic cybersecurity principles.
  • Familiarity with cloud services (Google Workspace, Microsoft 365, etc.).
• Soft Skills:
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills for interacting with users and team members.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • A proactive attitude with a willingness to learn and stay up-to-date with new technologies.

Preferred Qualifications:

• Experience with Active Directory, virtualization technologies (VMware, Hyper-V), and server management.