Customer Support Lead

Job Description:

We are looking for a Lead Customer Support for Coimbatore location

Experience: 9 - 15 yrs (Experience handling Marketing & Sales function in retail sector, preferably, luxury products 05 to 08 years.)

Job Description

Customer Service Management

• Over all in charge of Customer Service Department.
• Develop business through online or offline (leads conversion).
• Adherence to service procedures, policies and standards.
• Monitor and on time delivery of product purchased by online customers.
• Achieve the target assigned.
• Verify all the online sale (Transaction paid/ Fraud alert).
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Report to management if there is any special requests or issues that requires top level management to be involved to solve.

Customer Enquiry and Updates

• Attend and coordinate customer enquiry through phone, email or social media and
• maintain excellence in customer support.
• Follow up the customers on enquiry.
• Re-reach customer for new update and follow up for further business development.
• Collect testimonials from customers.
• Take ownership of customers issues and follow problems through to resolution.
• Handle customer complaints promptly.

Reporting and Record Management

• Maintain accurate records and document customer service actions and discussions.
• Regularly report the customer service activities to the senior managers.

Skills required

• Good Knowledge about CRM software.
• Familiar with online product delivery process.
• Familiar with online payment methods and procedures.
• Basic understanding of Ecom operation and logistics would help in solving problems.

Salary: Salary is not a constraint for the right candidate

Interested candidates share your profile to careers@greenapplehrsolutions.com or contact 784Excelleee5891127