E-commerce Operations & Customer Support

Job Description:

Order Management:

1. Process and fulfill orders using Shopify and Uni commerce.
2. Ensure timely and accurate shipping of products.
3. Confirm orders with customers and coordinate shipment details.

Customer Support:

• Handle inquiries and resolve issues across social media channels and other customer touchpoints.
• Manage returns and ensure customer satisfaction through smooth resolution.
• Build positive relationships, addressing customer needs with empathy and professionalism

Operational Support:

1. Maintain organized records of orders, returns, and customer interactions.
2. Assist in improving processes for efficiency in ecommerce operations.
3. Collaborate with cross-functional teams to enhance the customer journey.

Technical Skills:

Proficiency with Shopify, Uni-commerce, and other e-commerce platforms.

Communication:

Excellent verbal and written skills; customer-oriented mindset.

Adaptability:

Quick learner, flexible, and open to evolving responsibilities.

Problem-Solving:

Strong ability to handle customer concerns with poise and efficiency