General Manager -Sales and Services (Automotive)

Job Description:

We are seeking an experienced and dynamic General Manager – Sales & Service to lead and oversee the operations of our Mahindra Commercial Vehicle dealership in Trichy

Industry: Commercial Vehicle Sales & Service

Job Description

1. Sales Management:

• Develop and execute effective sales strategies to achieve dealership sales targets for Mahindra commercial vehicles.
• Build and manage a high-performing sales team to ensure customer satisfaction and revenue growth.
• Establish relationships with key customers and business partners to drive sales and expand market share in the region.

2. Service Operations:

• Oversee service operations to ensure timely, efficient, and high-quality service delivery.
• Manage service teams to meet performance metrics such as customer satisfaction, turnaround time, and profitability.
• Implement strategies to maximize service revenue, including AMC (Annual Maintenance Contracts) and spare parts sales.

3. Leadership & Team Management:

• Lead and motivate sales and service teams, fostering a culture of collaboration and accountability.
• Conduct regular training programs to improve team performance and customer engagement.
• Evaluate team performance and implement measures for continuous improvement.

4. Customer Relationship Management:

• Ensure excellent customer experience across sales and service touchpoints.
• Address and resolve escalated customer issues promptly and effectively.
• Monitor customer feedback and implement improvements to enhance dealership operations.

5. Business Development:

• Identify growth opportunities in the Trichy region for commercial vehicle sales and services.
• Work closely with Mahindra representatives to align dealership strategies with brand objectives.
• Stay updated on market trends, competitor activities, and industry developments.

Salary: Salary is not a constraint for the right candidate

Interested candidates share your profile to careers@greenapplehrsolutions.com or contact 7845891127