Customer Success Manager
Job Description:
Key Responsibilities:
Lead customer success initiatives to enhance satisfaction and retention.
Build strong relationships with clients to understand their needs and challenges.
Proactively address customer concerns and provide effective solutions.
Collaborate with the support team to resolve issues in a timely manner.
Analyze customer feedback to identify areas for improvement.
Drive customer engagement through various channels.
Industry Type: ITES/BFSI
Department: Customer Success, Service & Operations
Employment Type: Full-time
Role Category: Customer Success
Education:
UG: Any Graduate
Key Skills:
Excellent communication skills (English and Hindi)
Strong customer support background
Analytical skills with a problem-solving mindset
Experience in B2B software environments
Relationship building and customer engagement expertise
Company Profile
We are a young dynamic team focussed on tissue banking solutions.
Our passion lies in contributing to the life saving tissue banking industry through innovative --- products which would help the tissue banking industry in their cause and help them be error free, effecient, effective and address the need of the patients on time.
Our team collaborate across different sections of tissue banking along with technology domains and create innovative products that meet our customer needs and comply with tissue banking industry.
In addition to strong stable solutions, we also deliver expert training, --- support and a world class service.
The core team of --- have come up over the years working together as solution providers. The solution provider approach runs throughout the organization and we firmly believe that innovative solutions come up through constantly working on the problems using latest technology trends.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.