Executive / Senior Executive Technical NOC Mumbai
Job Description:
- Possess experience as a Project Engineer with proficiency in MS Office, especially MS Excel.
- Evaluate L1 feasibility using tools and conduct L2 feasibility assessments through coordination with the Network team and 3rd Party vendors. Share feasibility updates with the Business team.
- Oversee the delivery of Broadband, Enterprise ILL, P2P, and MPLS links across different delivery models.
- Communicate with customers daily and provide proactive updates.
- Share a weekly tracker with all customers and conduct weekly reviews with each customer.
- Collaborate with the delivery/local alliance team to obtain Expected Delivery Dates (EDD) and daily updates on the actual status.
- Maintain and update detailed tracking of critical milestones, including:
- Feasibility status and dates
- OAF date
- PO date
- Customer go-ahead date
- Issues reported to customers
- Final clearance date
- Link delivery and acceptance dates
- Coordinate with the NOC team for link configuration.
- Ensure billing acceptance is obtained and maintain the database.
Desired Profile / Criteria / Skills :
- Proven experience in managing enterprise links.
- Basic understanding of Broadband and IP technologies.
- Strong client-facing and internal communication skills.
- Excellent written and verbal communication abilities.
- Exceptional organizational skills with a focus on attention to detail and multitasking.
- Proficient in Microsoft Office, particularly MS Excel.
- Bachelor’s Degree, Diploma, or equivalent work experience in a relevant field.
Company Profile
We provide customers access to the best internet speeds for enhanced productivity, entertainment, and communication. We are --- of India’s largest ISPs with a presence in 350+ key cities across the country and counting. we connect homes and offices online with our Fiber-To-The-Home (FTTH) on Gigabit Passive Optical Network (GPON) technology. The GPON technology offers a reliable roadmap to meet customer demands. the end user via fibre optic cable, making it more efficient than a standard copper . We have successfully commissi---d and managing an NLD (National Long Distance) network in some major cities & public Wi-Fi solutions in Dharavi-Mumbai, Delhi, including major public festivals across India.We are passionate about delivering the best customer experience, and constantly strive to improve our services to meet the evolving needs of our customers.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.