Divisional Head Bad Debts Collection Ranchi

Job Description:

1. Strategy formulation and implementation:
 To achieve goals set by organization in terms of collection efficiency, provision reversals, etc
 To keep the team motivated at all times
 To develop liaison with alternative channels – Authorities, Influential Personalities, Prominent Lawyers etc.
so as to be able to handle contingencies and facilitate efficacious functioning of the recovery department , in
line with company’s rules and regulations
 Maintain an effective review mechanism to monitor results
 Educating ACM’s on appropriate contract allocation practices and ensuring the adherence of the same
whenever allocations required in the regions
 Ensuring and leveraging productivity of collections department employees right from inception
2. Budget & Profitability:
 To monitor , drive and review the field force towards achieving the budgeted recovery
 Ensure effective recovery of debt and NPA management
 Drive Profitability & Ensure Portfolio Quality Maintenance
 Timely repossession to ensure minimal disposal losses, as per management norms
3. Product & Process related:
 To understand reports and review team basis of reports and data
 Identifying factors which can improve collection output
 Identify non-performers and report to Circle Head

 Devise and develop process & procedures aimed at reducing cost of collections
 Co-create service standards in collaboration with other departments
 Ensure audit compliance and rating parameters are met
4. HR & People management:
 Provide guidance to teams to maintain an environment that encourages participation, teamwork
 Provide training support and content for functional and behavioural training of vertical field executives and
managers for their development and retention
 Improving engagement of department
 To co-ordinate with the Accounts, Legal, Operations, H.R. and all other Functions for inputs and related
functional support
5. Customer related:
 Addressing customer concerns, pertaining to collections