SR SME / Team Leader
Job Description:
Job Title: NPS Team Leader
Location: Kurla
Department: Customer Experience/Customer Support
Working Days/Timing: Monday to Saturday (6 Days) 09:30 AM to 06:00 PM
Salary: Best in the industry (It will be on Talisman HR Solutions Payroll)
Summary:
The NPS Team Leader will oversee and manage a team of telecallers conducting NPS surveys, ensuring performance targets are met and customer interactions are professional. Responsibilities include supervising team operations, analyzing customer feedback, addressing escalations, and driving strategies to improve customer satisfaction and loyalty. The role also involves training, performance monitoring, and reporting insights to management.
Key Skills:
- Leadership and team management experience
- Strong communication and problem-solving skills
- Analytical mindset with expertise in NPS tools and CRM systems
Experience Required:
- 2-3 years in customer service/feedback roles, including 1 year in a supervisory position.
Key Skills :
Company Profile
A --- --- company with National --- Bank (NHB) and engaged in various financial services businesses. It provides both wholesale and retail funding opportunities across sectors
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- Interested candidates are requested to apply for this job.
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